The City of Waterbury's Challenge

During the COVID-19 pandemic, Waterbury needed to:

• Manage a remote-capable workforce quickly.
• Accurately track employee time and activities related to federally reimbursable CARES Act expenses.
• Streamline HR operations to respond efficiently to public health demands.

Their legacy system slacked the flexibility and automation needed to:

• Track real-time labor allocations.
• Support pandemic-related reporting.
• Process HR functions efficiently at scale.

Solution

Waterbury implemented Infor’s CloudSuite™ HCM, including:

• Time and  Attendance  automation.
• Core HR services with employee self-service portals.
• Cloud-based infrastructure  for secure remote access.

Infor Results & Key Metrics

✅ 80% Reduction in Payroll Processing Time

With automated timetracking and approvals, payroll cycles were significantly accelerated.

✅ $1.2 Million in CARES Act Reimbursements Tracked Accurately

Infor’s systemenabled Waterbury to itemize and verify all labor costs tied to federal relieffunds, avoiding reimbursement delays.

✅ 100% Remote HR Functionality within Weeks

Waterbury’s HR Operations transitioned to remote with no disruption in service using Infor’s cloud-based platform.

✅ 2,000+ Employees Gained Self-Service Access

Staff were able tomanage personal information, view pay stubs, and submit requests withoutin-person HR support.

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For more information on this Infor Article please visit: www.infor.com

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